goo11 Privacy Policy

1. Who We Are

goo11 is an online casino and sports betting platform serving players across Bangladesh. Our services include live casino games, cricket betting, slot games, and crash games — all accessible via popular local payment methods such as bKash, Nagad, and Rocket. This Privacy Policy applies to all users who register, deposit, play, or otherwise interact with the goo11 website and its associated services.

Our registered email address for all data-related communications is [email protected]. We are committed to maintaining the highest standards of data privacy for every player who chooses goo11 as their trusted gaming destination in Bangladesh.

2. Information We Collect

When you create an account or use the goo11 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national ID or passport number (required for age and identity verification).
• Contact details: email address, mobile number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (bKash account number, Nagad number, Rocket number), transaction history, deposits and withdrawals.
• Technical data: IP address, browser type, device model, operating system, session timestamps, and geolocation data.
• Gaming activity: games played, bets placed, bonus usage, session duration, and responsible gaming self-assessments.

3. How We Use Your Information

goo11 uses the personal information we collect strictly for the purposes described below. We do not engage in profiling or automated decision-making that produces legal or similarly significant effects without your explicit consent.

• Account creation and management: to register your account, verify your identity and age (21+ only), and maintain your profile.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely.
• Customer support: to respond to your queries, resolve disputes, and provide assistance with your account or gaming activity.
• Legal and compliance obligations: to meet anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming requirements applicable to our platform.

4. Cookies and Tracking Technologies

goo11 uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and analyse how our services are used. Cookies are small text files stored on your device by your browser.

We use session cookies (which expire when you close your browser), persistent cookies (which remain for a set period), and analytics cookies (which help us understand traffic patterns). You may adjust your browser settings to decline cookies, but doing so may affect the functionality of certain features on the goo11 platform.

5. How We Share Your Information

goo11 does not sell, rent, or trade your personal data to third parties. We may share limited and necessary data with trusted partners solely to deliver our services. Disclosure is permitted only in the following circumstances:

• Payment processors: when you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, relevant transaction details are shared with the respective payment gateway.
• Game providers: game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive your player ID and session data to deliver and monitor gameplay.
• Legal authorities: if required by law, court order, or regulatory mandate, we may disclose your information to appropriate governmental or law enforcement bodies.
• Fraud prevention: in cases of suspected fraud, money laundering, or breach of our Terms & Conditions, account data may be shared with fraud prevention agencies.

6. Data Security

We take data security seriously at goo11. Our platform employs SSL/TLS encryption for all data transmissions, ensuring that your personal and financial information is protected in transit. Our servers are hosted in secure data centres with restricted physical and digital access, firewall protection, and regular security audits.

While we implement these robust measures, no system can guarantee absolute security. We encourage all players to use strong, unique passwords, enable two-factor authentication where available, and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

7. Data Retention

goo11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The specific retention periods we follow are:

• Active accounts: your data is retained for the lifetime of your account plus an additional 5 years after closure to comply with financial regulations.
• Transaction records: financial transaction records are retained for a minimum of 7 years in accordance with applicable financial compliance requirements.
• Support communications: emails, chat logs, and support tickets are retained for 3 years to assist in dispute resolution.
• Deleted accounts: upon account closure and the expiry of mandatory retention periods, all personally identifiable data is securely and permanently deleted.

8. Your Rights and Choices

goo11 respects your right to control your personal data. You have the following rights with respect to information we hold about you:

Right of access (request a copy of the data we hold about you), right to rectification (correct inaccurate data), right to erasure (request deletion of your data subject to legal constraints), right to restrict processing (limit how we use your data), and right to withdraw consent at any time. To exercise any of these rights, please contact our support team at [email protected] with your registered account email address. We will respond to all valid requests within 30 days.

9. Children and Underage Players

goo11 is strictly an adults-only platform. Our services are intended solely for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account and delete all associated data. Parents and guardians who believe a minor may have accessed our platform are urged to contact us immediately at [email protected].

10. International Data Transfers

goo11 primarily serves the Bangladesh market and processes most data within the region. However, some of our trusted third-party service providers — including certain game studios and technology infrastructure partners — may process data in jurisdictions outside Bangladesh. Where such transfers occur, we ensure that appropriate data protection safeguards are in place, including contractual clauses that require the recipient to protect data to an equivalent standard.

We do not transfer your data to countries that do not provide an adequate level of protection for personal data without first putting in place appropriate safeguards. If you have concerns about cross-border data transfers, please contact us at [email protected].

11. Changes to This Privacy Policy

goo11 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of the goo11 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you must discontinue your use of goo11 services and may request account closure by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way goo11 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi, and everywhere in between.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 2 business days. For urgent matters relating to suspected account compromise or unauthorised data access, please mark your message as urgent and we will prioritise your case.